MASTERING TOUGH CONVERSATIONS


Leaders as Coaches

 

Introduction

How often do you wish that you could communicate more effectively and diplomatically with a disgruntled customer or uncooperative colleague who’s holding the team back?

 

Conversations become tough when the risks are high and there is fear, disappointment or anger involved in the issue.  Some people find it tough to give negative feedback.  Others find it tough to express appreciation.  It is also tough when we think the other person is resisting our plans or misunderstanding our intention.  How do we resolve hidden conflicts, while preserving good relations and producing the results we want?

 

This highly interactive and practical workshop focuses on equipping leaders with the skills, knowledge and attitude to tackle and master tough conversations.

 

 

 

 

 

 

 

 

 

 

 



Objectives

At the end of the course, participants will have developed awareness in the following skills:

  • Develop communication skills that result in trusting, open conversations
  • Diagnose the drivers of a conflict before making an informed approach to master the conversation
  • Apply the 4-steps approach to effectively prepare and engage in a tough conversation with empathy
  • Confidence in handling future ‘tough’ conversations
  • Ability to evaluate the effectiveness of body language, listening skills and assertiveness in making a tough conversation safe and successful

 

Course Outline

  • Understanding the type of conflicts we choose to have
  • What drives conflicts and tough conversations
  • How to respond to a tough conversation by judging the relative importance of the relationship to the issue
  • Practise by role-playing the 4-steps approach to prepare and engage in a tough conversation

 

Target Audience
 General application for anyone


Duration
1 day


Methodology

  • In-class exercises and group discussions
  • Journaling and reflection
  • Case studies and role-plays (using realistic situations leaders face)
TESTIMONIAL
"We engaged Wendy and Thaddeus to help us organize a company wide seminar on the importance of working through global teams and operating with a global mindset. They helped us organize the content of the seminar, provided coaching to a very diverse multinational group of senior level leaders, and helped us gain alignment in the process. The seminar was a tremendous success. Wendy and Thaddeus were professional, responsive and a lot of fun to work with. Their insight and guidance were invaluable. I would highly recommend their services.."

Nicholas Ballas
Executive Vice President
Asia Pacific
Nexans